Contact Us

Last updated: May 2026

At ALDO Shoes Shop, your satisfaction matters to us. Whether you have a question about an order, need help finding the right size, or simply want to share your feedback, our team is ready to assist you. We believe that clear and honest communication builds trust, and we are committed to responding to every inquiry with care and attention.

General Inquiries & Product Questions
Looking for advice before you buy? Unsure about materials, fit, or what pairs well with a certain style? We’re happy to help you make an informed choice. Reach out and we’ll get back to you with thoughtful, personalized suggestions.

Order Support
If you have questions about your current order, need to update your shipping address, or want to track a package, please include your order number in your message so we can help you faster. For issues related to returns or refunds, our team will walk you through every step.

Ways to Reach Us
You can contact us through any of the channels below during our regular business hours. We strive to make every interaction straightforward and helpful.

Visit or Mail Us
6620 108th Street #2H
Forest Hills, NY 11375
United States

Phone
+1 917-513-3293
Available Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time)

Email
info@aldoshoeshop.com
We typically respond within one business day, and often much sooner.

When you email or call, you’ll be speaking directly with a member of our small, dedicated team. We don’t use automated phone trees or outsourced support centers—just real people who genuinely care about your experience.

Before You Contact Us
You may find an immediate answer on our Shipping, Returns, or Payment pages, where we’ve outlined the most common questions in detail. If you still need help, we’re only a message away.